by Krishen Kota, PMP
I got my Treo 650 sometime in May and was excited to have a compact all-in-one phone/pda to replace
my old T-Mobile PocketPC 2002 Phone Edition?. I had waited a long time because I was waiting for T-Mobile
to carry the 650, but when my PocketPC phone finally died unexpectedly, I found out that PalmOne also
sold a noncarrier specific, unlocked GSM version of the 650 that was suppose to work with TMobile's
service. Once my new Treo arrived, I experienced a few days of bliss with my new gadget. Soon after
however, I started having a problem; when I went to send an email, my wireless would be off. I would
get a warning message saying:
"The phone is off. Would you like to turn it on?"
At first, the Phone Off issue only happened every two or three days, but soon progressed
to every day, then numerous times per day. I started researching the Treo message boards, PalmOne support,
and T-Mobile support, along with talking to colleagues to try to find the answer to my issue. My co-worker
had problems with the wireless and other miscellaneous problems, and his service provider, Cingular,
told him that he needed a new SIM card, which he got and his problems immediately disappeared. I decided
it made sense, since I had the same SIM card from 4 years ago. I went to my local T-Mobile store, they
switched out my SIM without any hassle and my phone seemed to work without issue. Unfortunately, after
only a few days, the same "Phone Off" problem started reoccurring.
Having reached a point of utter frustration I figured I would need to send back the unit,
wait for a replacement, reload all my software and settings, and hope the replacement worked. Really
not liking the thought of going through all that, I started looking more closely at the slot the SIM
card fit into, and noticed the way the contacts were designed. It seemed the way the contacts were designed
they would barely touch the SIM card. I then asked a co-worker if I could see his SIM card, which he
agreed to. I noticed that he had some very light, but noticeable groves on his SIM from sliding the
SIM into his Treo. My SIM card on the other hand only had a few isolated marks where the contacts actually
touched the SIM. I remember thinking, the SIM card might be momentarily loosing contact with the phone
and thus the phone is turning off. Thinking back further, this also made sense that the phone
often turned off immediately after removing it from the case, but never did when it was just sitting
on my desk.
I told my theory to one of my fellow AdminiTrack colleagues, Don Draper, who is our
company's head of Support and Development, and he quickly fashioned a fix using two PostIt? Notes
and a pair of scissors. After a successful two-week test with no Phone Off issues I absolutely love
my Treo. It now helps me streamline getting things done, instead of becoming another issue to spend
time on. I decided to document my findings in case this fix might work for others who have experienced
this problem. If the instructions in the following document fix your Treo Phone Off issue, please email
me at firstname.lastname@example.org and let me know.
Download Solution to Phone Off issue
Before downloading the following document, please see the disclaimer below:
Disclaimer: The information in the document above contains information that is considered
the opinions of Krishen Kota and is not an AdminiTrack, Inc.
endorsed solution. Following the instructions in the document referenced above could potentially void
your warranty or could violate the terms of the agreement with your service provider. If you have any
concerns you should check with your company's technical support staff or with the service provider or
manufacturer from which you acquired your device. All registered trademarks referenced in this document
are owned by their respective companies: PalmOne, Microsoft, 3M, and T-Mobile.
Copyright © 2006-2018, Krishen Kota, All Rights Reserved
Krishen Kota is a 15+ year veteran of the information technology consulting industry and is President
of AdminiTrack, Inc. (www.adminitrack.com),
which provides a web-based task and issue tracking application designed specifically for professional
project or business teams. Krishen may be contacted via email at