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Commonly Asked Questions


I did not receive my credentials when my account was created.

Send an email to and include the email address you used to start your account if it differs from the one you are using. Also include your account number if you know it. Our staff will send you your credentials along with instructions on how to sign in.


I forgot my password and/or account number.

Click the "forgot my passcode or account number" link on the Sign-in page.


Can I purchase AdminiTrack to install on my own server?

No, AdminiTrack is only available by using our cloud-based subscription service.


Is my data safe with AdminiTrack?

Your data is safe and secure with AdminiTrack. All of our servers are fully redundant and backed up every few hours. The data is moved to a separate system after backup and also pulled offsite each day to remote locations for disaster recovery.

While no system is 100% immune to invasive attacks, we take all appropriate and prudent measures in securing our servers with security patches, security auditing, data encryption, anti-intrusion systems and monitoring. Our systems are located in a state-of-the-art data center that utilizes both human and biometric authorization for physical access. The facility can power itself for nearly a month using its own power generation capability. The center maintains redundant lines and connections to the internet and is monitored 24 hours per day. For more information, please read our Security Statement. We self-certify compliance with US/EU Safe Harbor.


Which browsers does AdminiTrack support?

The AdminiTrack application officially supports Microsoft Internet Explorer 8 and above and Firefox 3.6 and above. Other browsers appear to run AdminiTrack without issue, but are not supported at this time. In addition, non-supported browsers may result in poor performance for your users. We strongly recommend using Microsoft Internet Explorer whenever possible.


Do you offer a Service Level Agreement (SLA)?

We do offer Service Level Agreements (SLA) for those companies that require one. Contact us at to get more information.


Does AdminiTrack provide a SAS 70 Type II report on an annual basis to its customers?

No. AdminiTrack does not provide SAS certification, but our hosting provider, Amazon Web Services (AWS), is SAS 70 Type II certified in all facilities. For more information, please make a request to AWS Sales & Business Development.