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Why use AdminiTrack to track project
issues and software defects?
AdminiTrack offers an easy to use yet powerful web-based
application that is both affordable for small organizations and scalable for larger
ones. You can get your team online quickly since we host the application for you.
You don't have to worry about purchasing and implementing the software. It is ready
to go and may be accessed from anywhere in the world.
AdminiTrack was designed to be powerful enough to get
the job done but not so complicated that team members get lost just trying use
the application. You can add as many projects as you need and link each user to
one or more of them. This permits managers to see across projects while project
team members can only see the projects they need to. AdminiTrack was designed for
fast performance and has all the features you would expect in a professional issue
tracking application. We don't offer a free version of AdminiTrack and
our service is very competitively priced. The company is profitable so we will be
around long after our competitors. But don't take our word for it. Try our free,
fully functional 30-day trial and then continue using
the system without interruption once you decide to subscribe.
There really is no better choice than AdminiTrack.
How expensive is AdminiTrack to use?
AdminiTrack is very affordable compared to other comparable
ASP based systems. Our pricing model is simple and permits you to easily project
your costs by simply estimating the total number of active users you will have at
any one time. We do not charge for users until they have logged in at least
once or for users that you inactivated between projects. Visit our
pricing page to view our complete price plan.
Using AdminiTrack can also result in other cost savings by eliminating
the need to find, purchase, implement and maintain an in-house system. The
ASP model has shown to provide other benefits including reduced implementation time,
efficient use of IT skills and permitting your organization to concentrate on its
core business goals.
Does AdminiTrack support multiple projects?
AdminiTrack supports unlimited projects at no additional
cost to you. Unlike other systems where you can only work in one project at a time,
AdminiTrack permits you to work in any number of projects at the same time. This
allows managers to view and report on issues across projects while other users may
be limited to one or just a few projects. This is a major advantage of AdminiTrack
over other competing services.
How much will technical support
or new releases of AdminiTrack cost?
Email support is provided free of charge, even during
your trial period. We guarantee a response within 24 hours although most of our
inquiries receive a response within an hour. New releases of AdminiTrack are also
free. Minor releases occur frequently in response to minor updates and code corrections
while larger feature releases occur once they are tested and ready for production
use. Our system engineers are also notified anytime an application code error occurs.
This means our code issues are often resolved without any reporting by our subscribers.
Can I create my own custom fields?
Yes. You can define your own custom fields. Custom fields
can be defined as free form text or a pre-defined list. You may also specify which
fields are required.
Does AdminiTrack permit users
to upload attachments?
Attachments may be uploaded to an individual issue
or to the Document Library . An issue may contain multiple attachments
and is often used to provide a "screen shot" of an error message. The Document Library
is designed to contain any type of document you wish to share with other users such
as project plans, test plans, functional specifications, data models and more. Documents
are always attached to a project so that users that participate in the same project
may access the documents. This can be a great way to share project documents
with customers or clients or other team members in remote locations.
How does the cobranding feature
of AdminiTrack work?
We can replace the AdminiTrack logo in the upper left corner of the application
with your own corporate or business logo at no additional cost to you. Simply contact
support@adminitrack.com and we'll provide
instructions on what to send us.
Placing your logo inside AdminiTrack can have a positive impact to your users or
clients. Seeing your corporate logo inside the application will reinforce
your corporate recognition.
This can also be effective way to impress prospective clients
by showing them how they can monitor their software projects during a project
with your company. This is one benefit you can provide them that your
competition doesn't offer!
What Web Browsers does AdminiTrack support?
AdminiTrack currently supports Microsoft Internet Explorer 4.0 and above and Netscape
6.0 and above. Older browsers or browsers from other makers may or may not work
properly and are not supported. In addition, non-supported browsers may result in
poor performance for your users. We strongly recommend using Microsoft Internet
Explorer whenever possible.
We do not use any ActiveX controls or Java applets so many other browsers may work
fine with AdminiTrack. JavaScript is required for the application to work properly.
We continue to work to enable our application to run on more combinations of of
browsers and operating systems.
Can I purchase AdminiTrack to install on my own server?
No. AdminiTrack is only available by using our ASP based subscription service.
Is my issue data safe with AdminiTrack?
Your data is safe and secure with AdminiTrack. All
of our servers are fully redundant and backed up every few hours. The
data is moved to a separate systems after backup and also pulled
offsite each day to remote locations for disaster recovery.
While no system is 100% immune to invasive attacks, we
take all appropriate and prudent measures in securing our servers with
security patches, security auditing, data encryption, anti-intrusion systems
and monitoring. Our systems are located in
a state-of-the-art data center that utilizes both human and biometric authorization
for physical access. The facility can power itself for nearly a month using
its own power generation capability. The center maintains reduntant lines
and connections to the internet and is monitored 24 hours per day.
Does AdminiTrack offer the ability to export my issue
data?
AdminiTrack offers multiple ways to export your data. First, you can choose to export
your issue and comment/history records anytime you desire. In addition, the
data from all Custom Reports may be exported as well. All data is exported
in CSV (comma-delimited, Excel compatible) format that may be imported into many
other types of applications.
Another option allows us to extract and email your issue data to you in password
protected, spreadsheet compatible format every 24 hours. There is a small fee for
this service. See our pricing page for complete pricing
information.
Are automated email notifications supported?
Yes. AdminiTrack provides very powerful, flexible, user defined control over when
they receive email notifications. Notifications may be customized for each project
and notifications can be sent to anyone including non-AdminiTrack users. You can
even send one-time email notifications with a message to other users or choose to
be notified when specific issues are modified.
Do you require me to sign a contract to use AdminiTrack?
No contract is required by AdminiTrack to use our service. The service is provided
on a monthly basis and you may end your subscription at any time. You can subscribe
using any major credit card or contact us directly to arrange other payment plans.
What if I become a subscriber but later decide
to stop using your service?
Just contact us and let us know when you want your service to be discontinued. You
can do this by email and we will verify this action by sending email to the acccount
holders email address on file. Upon request, we will provide your raw data to you
in a transferrable format free of charge.
Do you offer a Service Level Agreement (SLA)?
We do offer Service Level Agreements (SLA) for those companies that require one.
Contact us at support@adminitrack.com
to get more information.
Does AdminiTrack offer an affiliate partner program?
Yes. Our program is free to join and will pay on-going fees for subscribers that
you have referred to us for as long as subscription continues and they are in good
standing. You can learn more about this program by clicking
here.
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