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AdminiTrack
offers an easy to use yet powerful web-based application that is both affordable for small organizations
and scalable for larger ones. You can get your team online quickly since we host the application for
you. You don't have to worry about purchasing and implementing the software. It is ready to go and may
be accessed from anywhere in the world.
AdminiTrack was designed to be powerful enough to get the job done but not so complicated that team members
get lost just trying use the application. You can add as many projects as you need and link each user
to one or more of them. This permits managers to see across projects while project team members can
only see the projects they need to. AdminiTrack was designed for fast performance and has all the features
you would expect in a professional issue tracking application. We don't offer a free version
of AdminiTrack and our service is very competitively priced. The company is profitable so we will be
around long after our competitors. But don't take our word for it. Try our free, fully functional 30-day trial and then continue using the system without interruption
once you decide to subscribe. There really is no better choice than
AdminiTrack.
How expensive is AdminiTrack to use?
AdminiTrack is very affordable compared to other comparable SaaS (Software as a Service)
based systems. Our pricing model is simple and permits you to easily project your costs by simply estimating
the total number of active users you will have at any one time. We do not charge for users until they
have logged in at least once or for users that you inactivated between projects. Visit our
pricing page to view our complete price plan.
Using AdminiTrack can also result in other cost savings by eliminating the need to find, purchase, implement
and maintain an in-house system. The SaaS model has shown to provide other benefits including reduced
implementation time, efficient use of IT skills and permitting your organization to concentrate on its
core business goals.
Does AdminiTrack support multiple projects?
AdminiTrack supports unlimited projects at no additional cost to
you. Unlike other systems where you can only work in one project at a time, AdminiTrack permits you
to work in any number of projects at the same time. This allows managers to view and report on issues
across projects while other users may be limited to one or just a few projects. This is a major advantage
of AdminiTrack over other competing services.
How much will technical support or new releases of AdminiTrack cost?
Email support is provided free of charge, even during your trial
period. We guarantee a response within 24 hours although most of our inquiries receive a response within
an hour. New releases of AdminiTrack are also free. Minor releases occur frequently in response to minor
updates and code corrections while larger feature releases occur once they are tested and ready for
production use. Our system engineers are also notified anytime an application code error occurs. This
means our code issues are often resolved without any reporting by our subscribers.
Can I create my own custom fields?
Yes. You can define your own custom fields. Custom fields can be
defined as free form text or a pre-defined list. You may also specify which fields are required.
Does AdminiTrack permit users to upload attachments?
Attachments may be uploaded to an individual issue or
to the Document Library . An issue may contain multiple attachments and is often used to provide
a "screen shot" of an error message. The Document Library is designed to contain any type of document
you wish to share with other users such as project plans, test plans, functional specifications, data
models and more. Documents are always attached to a project so that users that participate in the same
project may access the documents. This can be a great way to share project documents with customers
or clients or other team members in remote locations.
How does the cobranding feature of AdminiTrack work?
We can replace the AdminiTrack logo in the upper left corner of the
application with your own corporate or business logo at no additional cost to you. Simply contact support@adminitrack.com and we'll provide instructions
on what to send us.
Placing your logo inside AdminiTrack can have a positive impact to your users or clients. Seeing your
corporate logo inside the application will reinforce your corporate recognition.
This can also be effective way to impress prospective clients by showing them how they can monitor their
software projects during a project with your company. This is one benefit you can provide them that
your competition doesn't offer!
What Web Browsers does AdminiTrack support?
AdminiTrack currently supports Microsoft Internet Explorer 4.0
and above and Netscape 6.0 and above. Older browsers or browsers from other makers may or may not work
properly and are not supported. In addition, non-supported browsers may result in poor performance for
your users. We strongly recommend using Microsoft Internet Explorer whenever possible.
We do not use any ActiveX controls or Java applets so many other browsers may work fine with AdminiTrack.
JavaScript is required for the application to work properly. We continue to work to enable our application
to run on more combinations of of browsers and operating systems.
Can I purchase AdminiTrack to install on my own server? No. AdminiTrack is only available by using our SaaS-based (Software as a Service) subscription service.
Is my issue data safe with AdminiTrack?
Your data is safe and secure with AdminiTrack. All of our servers
are fully redundant and backed up every few hours. The data is moved to a separate systems after backup
and also pulled offsite each day to remote locations for disaster recovery.
While no system is 100% immune to invasive attacks, we take all appropriate and prudent measures in securing
our servers with security patches, security auditing, data encryption, anti-intrusion systems and monitoring.
Our systems are located in a state-of-the-art data center that utilizes both human and biometric authorization
for physical access. The facility can power itself for nearly a month using its own power generation
capability. The center maintains redundant lines and connections to the internet and is monitored 24
hours per day.
Does AdminiTrack offer the ability to export my issue data?
AdminiTrack offers multiple ways to export your data. First, you
can choose to export your issue and comment/history records anytime you desire. In addition, the data
from all Custom Reports may be exported as well. All data is exported in CSV (comma-delimited, Excel
compatible) format that may be imported into many other types of applications.
Another option allows us to extract and email your issue data to you in password-protected, spreadsheet-compatible
format once a week. There is a small fee for this service. Please contact support@adminitrack.com
for more information.
Are automated email notifications supported?
Yes. AdminiTrack provides very powerful, flexible, user defined
control over when they receive email notifications. Notifications may be customized for each project
and notifications can be sent to anyone including non-AdminiTrack users. You can even send one-time
email notifications with a message to other users or choose to be notified when specific issues are
modified.
Do you require me to sign a contract to use AdminiTrack?
No contract is required by AdminiTrack to use our service. The
service is provided on a monthly basis and you may end your subscription at any time. You can subscribe
using any major credit card or contact us directly to arrange other payment plans.
What if I become a subscriber but later decide to
stop using your service?
Just contact us and let us know when you want your service to be
discontinued. You can do this by email and we will verify this action by sending email to the account
holders email address on file. Upon request, we will provide your raw data to you in a transferrable
format free of charge.
Do you offer a Service Level Agreement (SLA)?
We do offer Service Level Agreements (SLA) for those companies
that require one. Contact us at support@adminitrack.com
to get more information.
Does AdminiTrack offer an affiliate partner program?
Yes. Our program is free to join and will pay on-going fees for
subscribers that you have referred to us for as long as subscription continues and they are in good
standing. You can learn more about this program by clicking here.
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